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Unit Offline

  • VersaTile
  • Z Series

This alarm indicates that your VersaHub smart commercial equipment is having trouble connecting to WiFi.

Troubleshooting Steps

The issue could be caused by a few different reasons. Here are a few potential causes and troubleshooting steps you can try:

Z Series

This alarm indicates that your WiFi-enabled Avantco Z Series has been offline consecutively for 15 minutes.
  1. Check the WiFi connection: Make sure that your router is on and is receiving a strong WiFi signal in the area where your unit is located. If not, try restarting your router and modem.
  2. Check with your internet service provider: Sometimes, your internet service provider has scheduled maintenance or updates, which can disrupt the WiFi connection.
  3. Restart your unit: Unplug the appliance and wait a few minutes before plugging it back in. This can sometimes resolve connectivity issues.
  4. Open the access panel: Verify there is a solid green light, which means the device is connected to WiFi.
  5. Check the WiFi settings: Make sure that the WiFi settings on your refrigerator or freezer are correct and that the appliance is connected to the correct WiFi network. You may need to enter the password again or select the correct network from a list.

VersaTile

This alarm indicates that your VersaTile is having trouble connecting to WiFi. Here are few potential causes for why you are having trouble connecting and the troubleshooting steps to help.

 

Note: It is recommended to install the VersaTile as high as possible. Items like water and food can interfere with WiFi signal strength. 

  1. Refer to the install video: The VersaTile Installation Tutorial can be found on the VersaTile support page. It includes information on how to check to see what the WiFi signal strength from your VersaTile is. It is important to remember that a good signal on your phone isn't indicative of a good signal for VersaTile.
  2. Check the WiFi connection: Make sure that your router is on and is receiving a strong WiFi signal in the area where your unit is located. If not, try restarting your router and modem. 
  3. Check with your internet service provider: Sometimes, your internet service provider has scheduled maintenance or updates, which can disrupt the WiFi connection. 
  4. Replace the batteries: replace the batteries and then do a manual sync in the install location to verify unit is back online.
  5. Check the WiFi settings: Make sure that the WiFi settings on your VersaTile are correct and that the appliance is connected to the correct WiFi network. You may need to enter the password again or select the correct network from a list. 
  6. Reset VersaTile: If you have tried the above steps and the VersaTile is still not connecting, you may need to reset it to its factory settings. Consult the user manual for instructions on how to do this.

For more advanced troubleshooting, see the Connecting to Managed WiFi Networks and the Audible Beeps Troubleshooting articles. 

 

⚠️ Note: It is generally a good idea to export any data you want to keep before performing a factory reset on a device, including a smart refrigerator or freezer that is connected to a smart platform like VersaHub.

 

 

If you are still experiencing difficulties with your commercial equipment, contact its manufacturer.

If you are still experiencing difficulties with your VersaHub smart equipment, contact our support team. VersaHub is not liable for any damage or malfunctions of equipment resulting from the use of its products or services.