Avantco Refrigeration Support
Find downloadable resources, videos, and alarm meanings for your Avantco Refrigeration.
Downloadable Resources
Our troubleshooting and quick-start guides will help you set up your VersaHub™ equipment, and show you how it works.
Instructional Videos
Avantco Refrigeration: Z Series: How to Connect to VersaHub
Connecting your Avantco Refrigeration Z Series to VersaHub is an easy process that yields big benefits. Now, you can monitor your refrigerators from the convenience of your phone. Knowing in real-time the problems that arise in your refrigerator can help reduce food waste and overhead costs.
Frequently Asked Questions
The Z Series Avantco Refrigeration is a premium line of smart refrigeration which is compatible with VersaHub™. Easily configured & connected via your buildings WiFi, you’ll have remote monitoring capabilities on desktop and mobile devices. Enable email or text* notification to receive open door, high temperature, and a variety of other alarms to prevent food spoilage.
Get notifications if your refrigeration unit is experiencing a high temperature alarm, low temperature alarm, temperature probe failure, dirty condenser alarm, or open door alarm. Pause or turn off notifications you’re not interested in.
Avantco Refrigeration is accessible on WebstaurantStore.com.
Support Articles
Find guides for using the VersaHub platform along with other helpful resources like troubleshooting guides for resolving alarms.
View Support ArticlesAlert Meanings
The Z series alarm system is designed to prevent false alarms by only activating if the cabinet interior temperature exceeds a factory-set threshold for 30 consecutive minutes. Temperature thresholds vary between refrigerator and freezer models and can be adjusted using the digital temperature controller. To learn more, please refer to the troubleshooting guide.
The Z series alarm system is designed to prevent false alarms by only activating if the cabinet interior temperature goes below a factory-set threshold for 30 consecutive minutes. Temperature thresholds vary between refrigerator and freezer models and can be adjusted using the digital temperature controller. To learn more, please refer to the troubleshooting guide.
The Z series alarm system sounds an alert when one of the temperature probes becomes disconnected or damaged. To learn more, please refer to the troubleshooting guide.
The VersaHub system monitors your Z series connection and alerts you if the device has been disconnected from VersaHub for 15 minutes or longer. To learn more, please refer to the troubleshooting guide.
The Z series alarm system comes with this safety feature preventing the refrigeration system from damaging itself due to an expected temperature drop. If the temperature falls outside the normal range, the system will shut down until it is manually restarted. This alarm is rare and requires immediate attention. Please seek help as soon as possible to avoid any potential damage to the system.
The Z series alarm system alerts you if the device's door has been open for 15 minutes or longer. If you’d like to learn more, please refer to the troubleshooting guide.
The Z series alarm system detects if the refrigeration coil is dirty or has an obstructed airflow. An alarm will sound if the factory-set threshold is exceeded for 15 consecutive minutes. To learn more, please refer to the troubleshooting guide.